PROBLEM UPDATE: time zone problem?

After dragging on and on I decided yesterday to write zulutrade an email.

Dear Zulutrade Team,

It is now over two weeks since I filed for a refund and over three weeks since the problem occured. You also know about the problem from other clients. I think it is time you finish your investigation and refund my account as soon as possible. At least, plese give me some feedback about the status of the investigation and/or when we can expect the final result.

I would love to give customer care five points but this is dragging on too long... Looking forward to your feedback

kind regards
xxx

and 2 hours later came their reply:

Dear Sir,

The investigation is taking time as your trade has been executed correctly, just shows the different time of the trade open as we have experienced the time zone issue. It says that your trade has opened at 9:20, but has the same broker ticket and provider ticket with the trade 14:20 in signal provider's account. The one that had closed in -490 pips loss. That means that the trade has been executed correctly and closed because of the stop of a signal provider. 9:20 has been taken from FXCM, when normally we do not do that and put the UTC time. This time there had been a problem which has caused the confusion even if the trade has been executed correctly. So we are waiting for the decision from our managment.

Regards,

I dont get it what the timezone problem might influence it, but in any case it doesnt sound like my error but rather zulutrades software glitch