Total balance 405 Pips down: 1 Loss might be refunded

The weekly preformance email this weekend was not a suprise.

Your Zulutrade™ account xxx is 405 pips down this week (1/2/2009 - 1/9/2009). Loss in USD: ($433.34) (includes open positions)

If you have been folowing my posts, you will know I had a loss of 491 pips due to a trade not being closed togther with the signal provider. hopefully I will be refunded.

During the week I had actually only 3 trades closed, one opened the week before at 10 pips proft and another two quicker trades at 8 and 14 pips. Total of 32 pips.

After the loosing trade I changed my setting to allow only 1 live trade at a time, and ever since I have been stuck with one live GBPJPY trade from Scalpers Group. It has been 599 pips in minus and is currenty 130 pips in minus. As you might have experienced the market is in a retracement and even FxMarkets has over 20 positions open.

PROBLEM update: zulutrade will investigate refund

Yesterday zulutrade did answer my email by promising to investigate why the trade was not closed and if I deserve a refund. Below the two emails.

Dear xxx,
In your case we have received a closing signal for a trade and sent it to the broker, however we did not receive any reply. But when thousands of closing signals are sent to the broker at the same time (fx markets has a lot of users), some signals may slip. This maight have happened for many reasons.
Our technical team is currently working on clearing out what has happened in order to minimise a probability of such cases happening in the system in the future.
In any case you should be aware of this problem (which is very rare, but still plausible) and check your account.
If there are any further questions please do not hesitate to contact us again.
Regards,

Dear Sir,
Your request for a refund has been placed. As soon as technical department will clear out the resons of this problem we will get back to you.
Regards,

PROBLEM update: Trade stopped out

The open trade which failed to close whe the provider FxMarkets closed his trade on 31.12.08, finally hit the StopLoss. That costs 526 USD... I should have closed it with a smaller loass but I couldnt make the desision, I am no trader and that is the excact reason why I am here at zulutrade, not to have to decide when to open and close the trades.

This morning I received the first reply from zulutrade telling me I should close the trade manuall and they will investigate. By the time I logged into my accout the trade was closed. Below is my reply to zulutrade. I also changed my settings to allow only one live trade at a time since my equity is something around 700 USD.

Hello,

I have just logged into my account and have seen that the trade has been stopped out by the SL.

Rasa has told me on chat that I should request a refund since as far as I can see it was a technical problem on zulutrades part why this trade was not closed together with the providers. The providers ticket is 11.6336628640324.

Needless to say I didnt change anything with the trade, SL and TP as I didnt even log onto my account and didnt know about the trade until the weekend. In the end the trade was stopped out by the original SL from provider. I lost in USD -526.47 including -2.40 for rollover. This is besides all the trades I could not trade during the seven days this trade was left open.

I sent my first mail on Sunday and am really upset it took two days to receive a reply on such an issue involving a live trade. Thank you for your feedback.

kind regards
xxx

On Tue, Jan 6, 2009 at 8:51 AM, <support@zulutrade.com> wrote:

Dear Sir,
The trade it appears still open and therefore we advise you to close it manually the soonest possible,in order to minimize your losses.
The case has been investigated by our technical departement. Please contact with us by e-mail/chat for any more questions/remarks. Kind
regards

PROBLEM update: zulutrade agrees

below a transcript of the chat I had this morning with zulutrade

Rasa: Hello
Rasa: How may I help you?
Me: Hello. I have a serious problem with a live trade
Me: I sent yesterday an email but got no reply yet.
Me: the providers trade got closed but mine is still open
Rasa: what is your account's number?
Me: xxx
Rasa: yes, there was a problem with FX market's trade.
Rasa: did you tryt o close it manually?
Me: didnt try. didnt touch the trade. didnt see the trade until sunday
Rasa: would you want to close the trade for you?
Me: in minus??????
Rasa: or you can wait while the trade will go up
Rasa: and close it manually
Me: this is not my problem, am i not garanteed that my trades are closed properly?
Rasa: Our technical department are working on fixing the problem
Me: thanks. and what will be done with the trade?
Rasa: if you wish we can close it now, or you can wait and close it later if you think that trade may go up
Rasa: however if you will close it in loss, you have the right to place a request for a refund
Rasa: after our technicians will investigate the reason why this happened and if it is entirely our fault you will be refunded
Me: thank you. It seems a technical glitch in your software and I should be credited for the loss. where should i place this request? and what about all the missed trades ;-)
Rasa: just send us an email to support@zulutrade.com with all the details of the trade
Me: thank you
Me: I would like to leave the trade a bit and hope it will go into profit. if i am mistaken will i still be credited the whole amount? or will you say I should have closed it once you conformed me it is a problem
Rasa: Just close when you close it and responsible people will decide what amount should be refunded
Me: that is not a very clear answer ;-) Please ask the responsible people since I would like it refunded should i close it now or let it run a bit?
Rasa: close it whenever you want. If you think the trade will start winning you can leave it flowting, but if you are afraid to loose more, just close it now
Me: thank you. I have sent a email. when do you think I will get an answer?
Rasa: An answer you will receive by tomorrow. But not a confirmation of a refund yet. Because we have to investigate the reasons.

PROBLEM: my trade is open, providers trade is closed

I have discovered a serious problem. One of my current open trades should be closed. Please read the email I sent just now to zulutrade and I will update as soon as I get a response and the problem is solved.

I am also posting here a print screen of the trade. I see here the Provider Ticket whch proves that this trade is the same trade which is closed on the Providers balance. (I dont really understand all the information since the highest profit was before the trade was opened! once my critical problems are solved I might take them up on this.)

Hello,

It seems I have a problem. I checked my live account, xxx, and see two open trades. One is from signal provider FxMarkets, opened on 31.12.08 at 14:20. It is now -102.5 pips in minus. I checked the trades of FxMarkets and see that it has currently no open trades. This trade is already closed 3 minutes after open with 16 pips profit. The provider ticket (in the downloaded excel sheet) is the same as mine (detailed trade history): 11.6336628640324, so we are talking about the same trade. How comes my trade was not closed????? I didnt think such a thing could happen and therefore don't even check my trades during the week. ...and all the trades I missed out on....

I am really worried about it, dont know what went wrong and would like this solved as soon as possible.

Needless to say I didnt change anything with the trade, SL and TP as I didnt even log onto my account and didnt know about the trade.

Many thanks for your support

kind regards
xxx

missed trades tend to be shorter and have greater profits

As mentioned over the New Year I missed over 20 trades. I checked the providers and have seen missed trades tend to shorter in time and have greater profits

GBP$; 3 missed trades have been closed with a profit of between 48 and 67 pips. These trades no one caught live. 1 missed trade only had 17 pips.

Club4x; 4 missed trades have been closed with a profit of between 46 and 82 pips and 4 missed trade only had between 14 and 23 pips. All were traded live besides one.

FxMarkets; closed 5 trades ranging between 4 and 36 pips.

Although I think it is safer to have a couple of signal providers, I see we stand to benefit more then 3 times when using 3 trades of the same provider so as the account grows must calculate when to add providers and when to add more trades per provider. Ofcourse both can be done by keeping the total trades on the account at the correct number but if I have too many signal providers, a second and third trade per provider will trigger less often.

Mind you; Salpers Group, which i have one open trade of -23.5, shows open position of -148 pips, so this might be an exception.

Total balance 58 pips, 2 open trades in DD

Hi all and a Happy New Year.

So I was wrong about my assumption that my siganl providers will enjoy some free time. They were busy on 31.12.08 and even 01.01.09. Having maximium trades set to 2 I missed over twenty trades! I caught four trades, 2 closed with a couple of pips and 2 are still open causing a drawdown (DD)

Here the weekly preformance email from zulutrade

Dear xxx,
Your Zulutrade™ account xxx is 58 pips UP this week (12/26/2008 - 1/2/2009). Congratulations!Profit in USD: $50.31 (includes open positions)

Might be worth to mention that the weekly email states the total pips and profit of the account from the start, not the change during the past week. My account is actually down 102.9 pips this week. (+23 pips from 2 closed trades and -125.9 pips from 2 open trades).